Billing Accounts
Billing accounts are the cornerstone of your billing experience. They contain your billing information and payment as well as your invoices, payment history and committed discounts. You can have as many billing account as you desire. You can for example have one billing account per project or per client.
In order to have an active billing account, you need to complete your billing information. This includes your company name, address, VAT number and payment method and add a payment method.
Committed discounts
If you have a predictable and consistent need for resources, you can benefit from purchasing a committed discount. This will allow you to have a discount on your monthly bill. This option provides a discount on your monthly bill based on the amount of resources you commit to using over a specified period. The longer the commitment, the greater the discount you receive.
Committed discounts are paid upfront are non refundable. They are automatically applied to your monthly bill. If you do not use the resources you committed to, you will not be refunded.
Committed discounts are renewed automatically at the end of the period. If you do not want to renew them, you can cancel them at any time. If you cancel early, you still benefit from the discount until the end of the period.
You can increase the amount of discounted resources from a committed discount at any time. You will be charge a prorated amount for the additional resources.
You can purchase committed discounts in the "committed discounts" of your billing account.
Invoices
Each time a payment is made, an invoice is generated. You
can access all your invoices in the "invoices" section of your billing
account. You can also download them in PDF format.
Billing information
To activate and maintain a valid
billing account, you must enter your billing information, including your
company name, address, and VAT number. Additionally, you need to add a
credit card as the primary payment method.
Access rights
Our platform provides three distinct access rights for managing billing accounts: View Name, View Billing, and Admin. These roles offer varying levels of access and control, ensuring that each user has the appropriate permissions based on their responsibilities.
View Name
- Access Level: Users with this role can only see the name of the billing account.
- Restrictions: No additional billing information is accessible to users with this role.
View Billing
- Access Level: Users with this role have read-only access to all billing account information.
- Permissions: This includes viewing billing details, payment history, invoices, and committed discounts.
- Restrictions: Users cannot make any changes or perform any administrative tasks.
Admin
- Access Level: Users with this role have full access to all billing account information and functionalities.
- Permissions: Admins can perform any action, including adding or modifying billing details, making payments, managing discounts, and viewing all account information.
- User Management: Admins can also add new users and change the roles of existing users within the billing account.
Usage billing
Monthly Invoices and Payments
On the first of each month, an invoice is generated that includes your usage for the previous month, minus any committed discounts you have purchased.
Billing by Minute
All resources are billed in minute increments to ensure precise billing based on your actual usage.
Example Scenario
Committed Discount Usage
If you have a committed discount for 2 workers but increase the number of workers to 4 for two weeks, you will be billed for the additional usage.
Calculation: (4 - 2) workers * 14 days * 24 hours/day * 60 minutes/hour * price per worker.
Payments
Default Payment Method
Credit cards are set as the default payment method for all users.
Bank Transfer Option
Bank transfer can be activated manually on an account, based on specific criteria. If you wish to use bank transfer as your payment method, please contact our support team for assistance.
Bank Transfer Option
- Credit Card Payments: Invoices generated for pay-as-you-go usage have standard payment terms.
- Bank Transfer Payments: Invoices generated for pay-as-you-go usage when using bank transfer as the payment method will have a 7-day payment term.
Committed Usage Activation
- Credit Card Payments: Committed usage is active immediately upon payment.
- Bank Transfer Payments: Committed usage will only become active once we receive the payment, not upon the payment's completion.
Payment Process
For on-the-go usage, charges will be made to your primary card. If the primary card payment fails, we will attempt to charge your backup card. For committed discounts, you will be prompted to choose the payment method.
Grace Period and Deactivation
- Payment Failure: If both payment attempts fail, you will have a 7-day grace period to resolve the issue.
- Deactivation: After the 7-day grace period, any projects linked to the billing account will be deactivated.
- Deletion: Deactivated projects will be permanently deleted after 30 days.
Reactivating Projects
To reactivate a project, simply process the payment. Once the payment is successfully completed, your project will be reactivated.
Trial
Trial Account Creation
Every new user is eligible to claim a free trial. Upon claiming the trial, a trial billing account will be created. This trial account allows you to create one project.
Trial Duration and Project Limitations
- Trial Period: The trial account is valid for 7 days from the date of creation.
- Project Limitation: The project created during the trial will be limited to one worker.
During the trial period, you can explore our platform and experience its capabilities firsthand. If you have any questions or need assistance during your trial, our support team is here to help.